Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of mirogiovannini.com (the "Site") and the marketing services provided by Miro Giovannini ("we," "us," or "our"). By using the Site or engaging our services, you agree to these Terms.

2. Services

We provide marketing services including but not limited to website design and development, Local SEO, Google Ads management, Meta Ads management, AI creative production, and related marketing services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written proposal or agreement.

3. Service Agreements

• Proposals: Each project or service engagement begins with a written proposal outlining scope, pricing, timeline, and deliverables.
• Acceptance: Services begin only after you accept the proposal in writing (email confirmation is sufficient).
• Changes: Any changes to scope or deliverables will be discussed and agreed upon before implementation.

4. Payment Terms

• Website Design and Landing Pages: 50% upfront and 50% before final delivery or publication, unless the written proposal states otherwise.
• Google Ads and Meta Ads setup: Setup fees are paid in full upfront. Setup and the first month of management are due before work begins.
• Recurring services: Google Ads, Meta Ads, Local SEO, and Website Maintenance are billed in advance at the beginning of each service month.
• AI Creatives and standard add-ons: Paid in full upfront unless the written proposal states otherwise.
• Ad spend: Advertising budgets are paid directly to the platforms (Google, Meta) by the client. We do not handle or bill for ad spend.
• Third-party fees: Domain registrations, Shopify, Google Workspace, Supabase paid plans, APIs, and other third-party platform costs are paid directly by the client unless explicitly included in the written proposal.

5. Intellectual Property

• Website code and design: Upon full payment, you own the website code, design, and content we create for you.
• Ad campaigns: Campaign structures, approved ad copy, and strategies created for your account are yours.
• Our tools and methods: Our proprietary processes, templates, and methodologies remain our intellectual property.
• Third-party assets: Stock photos, fonts, software, and other licensed assets are subject to their respective licenses.

6. Client Responsibilities

You agree to:

• Provide timely access to accounts, assets, and information needed to deliver services
• Review and approve deliverables within a reasonable timeframe
• Maintain ownership and access to your domain, hosting, ad accounts, and third-party subscriptions when applicable
• Ensure all content you provide (text, images, logos, video, and other assets) is legally yours to use

If required materials, feedback, or approvals for a Website Design or Landing Page project are not provided for more than 10 days, the project may be paused and the delivery date rescheduled based on availability.

7. Cancellation and Refunds

• Monthly services: Google Ads, Meta Ads, Local SEO, and Website Maintenance are month-to-month. You may cancel at any time, and cancellation takes effect for the next billing cycle. The current paid service period is non-refundable.
• One-time projects: You may stop a project, but payments already made are non-refundable once work has begun.
• Upon termination: You retain ownership of paid deliverables and client-owned accounts. Any transition support beyond the paid scope may be quoted separately.

8. Website Hosting

• First year: Hosting is included for 12 months after website launch at no additional cost.
• Maintenance from launch: Website Maintenance may be added at launch and includes hosting.
• After year one: You may continue with Website Maintenance, choose hosting-only at $30/month, or migrate to another hosting solution. Reasonable migration assistance may be provided within the agreed scope.

9. Results Disclaimer

Marketing results depend on many factors including market conditions, competition, budget, timing, platform behavior, and your business operations. While we apply proven strategies and best practices, we cannot guarantee specific results, rankings, leads, sales, cost per acquisition, return on ad spend, or revenue outcomes. We commit to transparency — you'll always know what we're doing and what the data shows.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the total fees paid to us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Confidentiality

We will treat your business information, analytics data, and strategy details as confidential. We will not share your proprietary information with competitors or third parties without your consent. We may reference our working relationship (e.g., listing your business as a client) unless you request otherwise.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County, California.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance.

14. Contact Us

If you have questions about these Terms, contact us at:

Email: hello@mirogiovannini.com
Phone: (747) 900-3578
Location: San Fernando Valley, Los Angeles, CA